Frequently Asked Questions

How much is postage?

We offer Free Shipping worldwide for all sock orders over €35.

Flat fee shipping on all sock orders less than €35 in value. 

  • Ireland, UK, & EU €3
  • Rest of World €3*

* All applicable import duties are to be paid by the customer upon receipt

For more information on Shipping and Delivery, you can find it here

Giftboxes are shipped free in Ireland, and €15 Worldwide. 


How long will my delivery take?

Same day dispatch on all orders received before 2pm. AN POST is our shipping partner. Please allow between 1-3 days for National orders and 3-14 days for International orders. 

For more information on Shipping and Delivery, you can find it here


Where is my order?
If your order has not arrived after 7 days ( Ireland) and 10 days (International), please contact us directly and and we will replace your order or refund you in full. Contact us here.

How can I track my order?
As standard we do not offer a tracked service, however if you require, please contact us directly and we would be happy to arrange this for you. 

Do you offer guaranteed next day delivery?
As standard we do not offer this service, however if you require, please contact us directly and we would be happy to arrange this for you. Contact us here.

Do you ship to my country?
We ship to pretty much everywhere!

However due to COVID 19, some restrictions may apply.  

Can I make changes to or cancel my order?
If you would like to cancel your order or make a change to your delivery address, you will have to let us know as quickly as possible. We aim to process orders within 2 hours, so please email us directly if you wish to amend an order- please quote your order number. Hello@sockcoop.com

Contact us here


How do I contact Sock Co op? 
Please contact us directly on hello@sockcoop.com, and we would be delighted to help in anyway we can. 

Or use our contact form here


Where is my nearest Stockist? 
Currently we are stocked in Dublin at the National Gallery of Ireland Gift Store, Museum of Literature Giftstore, and in Cork at the Blarney Woolen Mills. 



What payment methods are accepted?
We accept payment by credit or debit card (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS, ).
You can also pay via GOOGLE PAY, Apple Pay and PayPal.

If I wish to return my order, what do I need to do? 

Please find details on how to return your order here

 

What is your sizing? 

Medium - size 4-7, Eur 36-40

Large- Size 8-12, Eur 41-46

You can find a full size chart here

 

How do I care for my socks?  

 Ideally turn your socks inside out, and wash at 30 Degrees with similar colours. Do not tumble dry! and your socks will remain super bright and comfortable. 

 

Are your socks sustainable? 

We consider sustainability in every aspect of our Business. We keep our business as local as possible, employing locally and using local services such as printing and logistics.  Our yarns are spun in EU, and our socks are knit in Eu, which means we can manage our Carbon footprint, by moving all our goods slowly by road transport. We do not import anything from outside EU. All our yarns are Oektotex 100 Certified, which means no harmful substances were used in there making. Our standard packaging is made from FSC paper, and Our larger packaging is made from biodegradable material. Our philosophy is to do our best for People and Planet, while still delivering a high quality and offering value to our customers. 



How do I sign up to the Sock Co Op newsletter?
To sign up for news  and promotions from Sock Co Op, scroll to the bottom of the site and enter your email into the "your email" box and click the Subscribe box.
You may unsubscribe at any time using the unsubscribe link in the footer of our newletters.

If you can't find the answer you are looking for, please  contact us hello@sockcoop.com, and we get back to you as soon as possible